1. Introduction
At ChatCrest, we are committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, and safeguard personal data when you use our WhatsApp Business API platform.
2. Data Collection
User Data: We collect information such as name, contact details, and payment information during registration and use of the platform.
Usage Data: We may gather technical information like IP addresses, device types, and browsing behavior to improve functionality and ensure platform security.
End-User Data: Users are responsible for obtaining proper consent from their end-users before collecting or processing any personal information via WhatsApp messages.
3. Data Usage
Service Provision: We use collected data to deliver, maintain, and enhance our WhatsApp Business API services.
Communication: We may use your contact details to send updates, notifications, or respond to support inquiries.
Compliance: Data is processed as needed to meet legal obligations and comply with Meta’s policies and requirements.
4. Data Sharing
We do not sell, rent, or trade user data. However, we may share data with trusted third-party service providers who support our operations under strict confidentiality agreements.
We may also disclose data if required by law or to protect our legal rights and those of our users.
5. Data Security
We apply appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. Users are also responsible for keeping their account credentials secure.
6. Data Retention
User data is retained only as long as necessary to fulfill the intended purposes or comply with legal requirements.
7. User Rights
Users have the right to access, update, or request deletion of their personal data, in accordance with applicable laws. To exercise these rights, please contact our support team.
8. Changes to this Privacy Policy
We may periodically update this Privacy Policy. Users will be informed of significant changes, and continued use of the platform will signify acceptance of the revised policy.
9. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
📧 Email: care@chatcrest.com
📍 Address: E-2, Sec-63, Noida – 201301
📱 WhatsApp: 9457581328